Hot to put a licence on a new computer without having the old pc

irenemarchetti

Hi, I have some problems to put a new licence for Altair Hypermesh to my new computer. My old computer broke and I can't switch it on anymore. I tried to download the softoware on my new computer but when I insert the licence, it is told that it is already activated on my older one. I've read that to solve this problem I should pick a file frome the older computer but as I told you before, I can't access to the old one. How can I solve this problem?

Regards

Irene Marchetti

Ankita_v

Hi @irenemarchetti

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!