Is there a way to deactivate my license without the original device?

ddddryu

My previous laptop, which I had been using, completely broke down. After purchasing a new one, I tried to deactivate the license via the tool in order to reissue it, but I got the following message "Error activating license: This license was already activated using different HostIDs."

Since the old device is completely unusable, I cannot deactivate it from there.
I need to use the software urgently — is there any way to resolve this?

I have tried all the methods listed in the instructions one by one, but the issue persists. It seems this will need to be handled on the administrator’s side.

Ankita_v

Hi @ddddryu

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per – https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!