Having Trouble to Access PSIM in another computer

alenovatzki

My computer was formated and sold las month and I didn't deactivate the license key. I'm trying to acces it now on my new computer and I recive an error message saying that I already use the license key in another HostID.

Can you please help me?

Thanks in advance.

Alessandro Novatzki

Ankita_v

Hi @alenovatzki

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-computer-for-rare-cases

Thanks!