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Issue activating Student License for Thea for Sketchup?

ancosse

Hello, when I try to activate my student license I get the error "Your license is not valid. Please check its status through Altair One." When I check Altair One it says I have 0 activations available. Any advice?

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Student Edition License

Thea for Sketchup

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Ankita_v

Hi @ancosse

The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time.

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Please note, Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-computer-for-rare-cases

Thanks!

ancosse

Thanks for the reply. I attempted to activate again and I got the same error.

ancosse

Hello? Just trying to get some assistance with this still.

ancosse

Also there's no file on any of the computers I have access to called anything like

System (C:) > Program Files > Altair > 2023 > security > bin > win64 > gui

The only thing I ever downloaded was the Thea Render for Sketchup extension, so I'm not sure why I would have that to begin with.

Rahul_P1

HI @ancosse

Are you following this process -

Activate your license

Open the Thea License Setup window
Switch to the “Educational” tab
Paste the license key
Click on “Activate”

ancosse

Yes I am, as shown in the screenshot I posted above.

Rahul_P1

We have deactivated your license, can you try with the same license key again ? thanks.

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