Student edition license reset

Lorenzo_Bauce

Hi,

I am using the Altair Student Edition, but I no longer have access to the device where the license was originally activated.

When I try to activate the license on my current computer, I get the following error message:

"Error activating license: This license was already activated using different HostIDs."

Unfortunately, I cannot deactivate the license from the previous device, and I would appreciate your help in resetting the activation, so I can use the license on my new pc.

Thank you very much for your support.

Ankita_v

Hi @Lorenzo_Bauce

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per – https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!