Altair RISE

A program to recognize and reward our most engaged community members

Nominate Yourself Now!

Deactivating student licence on a broken computer

Hi my laptop recently broke unexpectedly and now I have no way of deactivating the student licence key on a previous computer. The Support portal displayed an info that I should get help here. So what should I do to be able to activate and use Hypermesh on my new computer?

Find more posts tagged with

Student Edition License

Accepted answers

Rahul_P1

HI @Antder

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

All comments

Rahul_P1

HI @Antder

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

János_19

Hi @Rahul_P1 and @Ankita_v

I faced the same issue Antder. The laptop I installed hypermesh is not working anymore. Can you please deactivate my licence to be able to use it on my other PC?

Thank you very much.

János

Ankita_v

Hi @János_19

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per - https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!

János_19

Hi @Ankita_v

Thank you very much. It is working now.