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Request to Reset Altair Student License Activation – Unable to Reinstall After Uninstall

HUSAINI360* · 2025-05-12T12:18:03+00:00

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HUSAINI360*

Hello,

I am a student using the Altair AI Studio (Student Edition) with a license provided through my university.

I activated the software once, but after uninstalling it due to a technical issue, I am unable to reactivate it because the license shows "0 activations left."

Could someone assist me with resetting my activation so I can use the software again on the same machine?

Details (without sharing personal info):

Product: Altair Student Edition
License Issue: "0 activations left" after reinstall
License Type: Student Edition via university

I would appreciate any help in resolving this as I need the software for academic projects.

Thank you!

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Ankita_v

Hi @HUSAINI360*

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!

HUSAINI360*

Hi again,

I’ve reviewed the documentation, and I understand that there are limited reactivation chances for the license. However, in my case:

I only activated the license once.
After uninstalling and reinstalling due to a technical issue, I lost access to the original license instance.
On May 13, I see that you already deactivated my license from the backend (thank you!), but the system still shows:
- Activation Allowed = 1
- Activation Remaining = 0

I’ve cleaned up all license files locally and reinstalled AI Studio, but the software still reports: “No valid RapidMiner Studio license found.”

Could you please double-check and reset the activation count in your system so I can activate the license again?

Thank you for your continued support!

Rahul_P1

HI,

Please switch to Altair units licensing and use the key as per - https://community.altair.com/discussion/33114/steps-to-activate-ai-studio-with-the-altair-student-edition-license-key-from-altair-one-com-in-windows-and-other-related-ai-studio-troubleshooting#latest