I can't activate my license on my new laptop

radkemts
radkemts Altair Community Member
in Community Q&A

I recently changed my computer and started using a new laptop. Now, I’m unable to activate my PSIM license on the new device. I no longer have access to my old computer to deactivate or remove the license from it. How can I proceed to activate the license on my new laptop?

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Best Answer

  • Ankita_v
    Ankita_v
    Altair Employee
    Answer ✓

    Hi @radkemts

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

    Thanks!

Answers

  • Ankita_v
    Ankita_v
    Altair Employee
    Answer ✓

    Hi @radkemts

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

    Thanks!

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