Student License Transfer Request – Old PC Inaccessible

kaantprk
kaantprk New Altair Community Member
in Community Q&A

Hello,

I am a student user of PSIM and I currently have a student license registered on a computer that I no longer have access to (permanently unavailable). I would like to transfer my license to a new computer, but I am unable to deactivate it on the previous one.

Could you please assist me with resetting or transferring my student license so I can activate it on my new system?

Thank you very much for your support.

Best regards,

Tagged:

Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI @kaantprk

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Categories