Can't Access Altair One

Altair Forum User
Altair Forum User
Altair Employee
edited August 2021 in Community Q&A

Can't log into Altair One.

 

Updated both firefox and chrome to latest verisons

 

Error is as followed

The JWT expired and is no longer valid

Please check here for list of supported browsers.

 

 

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Answers

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited September 2020

    There are several things you can try:

     

    First, try this URL for login: https://admin.altairone.com

     

    Then there are several hints on the webpage under help:

    • Clear your browser cookies and local storage, if you continue experiencing problems.
    • Please check for no-reply@altairone.com mails in your junk or spam folder.
    • Please verify that the links in the activation e-mails are not expired.
    • For better experience, please ensure that you are using a supported browser. Please refer to the list below for comparison.
      Browser Supported Version (or higher)
      Chrome 83.0.4103.116
      Firefox 78.0.2
      Edge 83.0.4103.116
      Safari 13.1.1 (14609.2.9.1.3)
  • Nilo
    Nilo Altair Community Member
    edited August 2021

    Hello 

    I am having the same problem on a new laptop.

    But i keep getting the same error and i don't know why.

    I tried different browsers as well.

    The link here also and here was my error:

     

    Error Authenticating: AuthSdkError: The JWT expired and is no longer valid

     

    I tried on my old laptop and it still works.

     

    Kind regards,

     

    Nilo

     

  • AltairLiz
    AltairLiz
    Altair Employee
    edited August 2021
    Nilo said:

    Hello 

    I am having the same problem on a new laptop.

    But i keep getting the same error and i don't know why.

    I tried different browsers as well.

    The link here also and here was my error:

     

    Error Authenticating: AuthSdkError: The JWT expired and is no longer valid

     

    I tried on my old laptop and it still works.

     

    Kind regards,

     

    Nilo

     

    A question has been created for you and has been answered, please see: https://community.altair.com/community?id=community_question&sys_id=0421b8641b163050c4dfdbd9dc4bcbfa

     

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