Can't Access Altair One

Question

Can't log into Altair One.

Updated both firefox and chrome to latest verisons

Error is as followed

The JWT expired and is no longer valid

Please check here for list of supported browsers.

AltairLiz · Answer

A question has been created for you and has been answered, please see: https://community.altair.com/community?id=community_question&sys_id=0421b8641b163050c4dfdbd9dc4bcbfa

Nilo · Answer

Hello

I am having the same problem on a new laptop.

But i keep getting the same error and i don't know why.

I tried different browsers as well.

The link here also and here was my error:

Error Authenticating: AuthSdkError: The JWT expired and is no longer valid

I tried on my old laptop and it still works.

Kind regards,

Nilo

Altair Forum User · Answer

There are several things you can try:

First, try this URL for login: https://admin.altairone.com

Then there are several hints on the webpage under help:

*  		Clear your browser cookies and local storage, if you continue experiencing problems. 	
 	*  		Please check for no-reply@altairone.com mails in your junk or spam folder. 	
 	*  		Please verify that the links in the activation e-mails are not expired. 	
 	*  		For better experience, please ensure that you are using a supported browser. Please refer to the list below for comparison. 		 						Browser 					 					 						Supported Version (or higher) 					 				 						Chrome 					 					 						83.0.4103.116 					 				 						Firefox 					 					 						78.0.2 					 				 						Edge 					 					 						83.0.4103.116 					 				 						Safari 					 					 						13.1.1 (14609.2.9.1.3)