Hi, I have a problem with a

PiotrSkorski
PiotrSkorski Altair Community Member
in Community Q&A

I am reaching out regarding an issue with my PSIM license. Recently, I had to format my computer, and as a result, I no longer have access to the previous system setup in order to deactivate the license properly. Due to the format, the Host ID of my machine has changed, and I am now unable to transfer or reactivate the license on the current system. What can I do?

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI @PiotrSkorski

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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