how to deactivate a license from an old computer to a new one?

heychriss
heychriss Altair Community Member
in Community Q&A

I was trying to activate my account on my new computer, but I cannot deactivate the old account because I do not have access to my old computer, therefore, I am not able to activate my license on a new computer. Does anyone know how to do this?

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI @heychriss

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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