Student Edition License - Pop-up to enter the code doesn't appear

Luiz_Baron
Luiz_Baron Altair Community Member
in Community Q&A

Description: I'm trying to renew my student license, but the pop-up screen where I must enter the code that was sent to my email doesn't appear. It stays white, without showing me the option to enter the code. The browser allows pop-ups and javascript applications, but this happens. I've tested it on other devices and browsers and the same thing happens on all of them. Could someone help me?

Product/Topic Name : Student Edition License for PSIM v2025 

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Best Answer

  • Rahul_P1
    Rahul_P1
    Altair Employee
    Answer ✓

    Hi, We regret the inconvenience, this issue is fixed, can you try again and get back to us if the issue persists, thank you.

Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    Answer ✓

    Hi, We regret the inconvenience, this issue is fixed, can you try again and get back to us if the issue persists, thank you.

  • Luiz_Baron
    Luiz_Baron Altair Community Member

    It worked, thank you very much.

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