deactivation of license key

DariaAleshina0101

Hello!

My name is Daria and I got a student key that I used on my makbook (I installed simulation of windowns so I could use Hypermesh) but it didn't work out so now I switched to a new laptop and don't have an access to the old one.

I tried to use the same student key I already used on my Mac, but the program tells me that I need to deactivate it on my old laptop and I can't do that unfortunately.

Is it possible to deactivate the old key via support team or could you totally deactivate the old key and send a new one?

Looking forward to your answer!

Bets Regards,

Daria

Rahul_P1

HI @DariaAleshina0101

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest