Student Edition License Not Activated After Verification Email
Hello Altair Community,
I hope someone can help me with an issue I’m facing regarding the activation of my Student Edition License.
I successfully submitted all the required documentation for verification and received an email confirming that my account was verified. However, when I try to access the license, I still see the message:
“Student Edition License - Please wait till your account is verified by our academic team.”
The problem is that the timeframe provided for verification has already passed, and despite receiving the confirmation email, my license has not been activated. I’m unsure if this is a technical issue or if there’s an additional step I need to take.
Has anyone else experienced this issue? If so, how was it resolved? Any guidance or assistance from the Altair team or the community would be greatly appreciated.
Thank you in advance for your help!
Best regards,
Fídias Rodrigues Torres Maciel Pereira
Best Answer
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Our web team informs us that your issue is fixed, please try again.
1
Altair EmployeeAnswers
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We see you have successfully generated a license key, please follow the further steps of download, install and activation as below, let us know if issue persists.
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I successfully generated my student license code, but I’m facing an issue: the option to download the software is not appearing, as shown in the attached image.
I’ve tried refreshing the page and accessing it from different browsers, but the problem persists. Has anyone encountered this before or knows how to fix it? I’d appreciate any help or guidance!
Thank you!
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HI,
You should now be able to download the products, please login again and try, let us know if you still see issues.
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@Rahul_P1
Even after following all previous instructions, I am still facing the issue of no download options appearing.0 -
Our web team informs us that your issue is fixed, please try again.
1
