Licensed software on an old PC, can the license be deactivated if I don't have access to it?

Reid_McCLung
Reid_McCLung Altair Community Member
in Community Q&A

Licensed software on an old PC. I no longer have access to it. It was the student license. Is it possible to deactivate the license on the old computer and use that same license on my new computer?

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

  • Laumel
    Laumel Altair Community Member
    https://community.altair.com/discussion/comment/190354#Comment_190354

    Hi, I'm having the same problem. My old laptop broke down and now I'm trying to install my student license in my new laptop. Can you help me deactivate the license in the old laptop?

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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