Installation Error with HyperMesh Desktop 2024.1

Dear Altair Support Team,
I am encountering an issue while attempting to install HyperMesh Desktop 2024.1 on my Windows system. During the installation process, I receive a runtime exception error related to the "CheckForOverWrites" custom action. The specific error message is java.lang.ArrayIndexOutOfBoundsException
, indicating that the installation script is trying to access an array element out of bounds.
Here are some details that might help diagnose the problem:
- Error Message: java.lang.ArrayIndexOutOfBoundsException
- Installation Log Path: C:\Program Files\Altair\2024.1\logs\HyperMesh_Desktop_2024.1_Install_02_03_2025_00_41_25.log
- Operating System: Windows 11 Enterprise
- Java Version: 11.0.19 (Amazon Corretto)
I have tried reinstalling the software multiple times and ensuring that my system meets all requirements, but the error persists. Could you please assist me in resolving this issue or guide me on the next steps to take?
Thank you for your assistance.
Regards,
Answers
-
Hello @Kardeh_2025,
which Windows OS are you using?
Did you make sure the checksum of the package you downloaded from AltairOne corresponds to the checksum displayed in Altairone?
Best Regards,
Michael
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