Re-Install support required.

shampton3434
shampton3434 Altair Community Member

Had a student license on S-Frame installed on home computer. Bought a new Laptop and deactivated license on home PC. Installed on laptop and did Licence Utility and when starting S-Frame I get a Runtime Error 381 window and have to task manager out of program. Uninstalled, re-installed and same problem. How can I get S-Frame operational?

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Answers

  • shampton3434
    shampton3434 Altair Community Member

    I uninstalled and cleared all files. Downloaded a new setup file and certain windows components were required (new computer). Now I can't activate as it states on license webpage, Activations Allowed 1; activations remaining 0; deactivations allowed 1, deactivations remaining 9.

  • shampton3434
    shampton3434 Altair Community Member

    & it works now.

  • Rahul_P1
    Rahul_P1
    Altair Employee

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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