Transferring the License from a Damaged Computer to a New Computer

Elad
Elad Altair Community Member
in Community Q&A

Hello, I would appreciate your assistance in transferring my student license from my damaged computer to the new one. I should mention that the hard drive was transferred from the old computer to the new one, so the software is installed on the new computer, but I don't have access because the license needs to be updated.
Thank you very much!

Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

  • Elad
    Elad Altair Community Member

    Thank you, but unfortunately, when I enter the activation key I received on the website into the software under the activation key category, it shows me the following message:

    image.png

  • Rahul_P1
    Rahul_P1
    Altair Employee

    @Elad if the license already exists in the license store you can start using the software, if you still see issues, you can delete the license from the license store and activate again.

    The path to the license store is the blue path in the Activation tab of the ALMUTIL GUI, you just need to click on the path, it will take you to the license store location, you can delete the .lic file there and then reactivate.

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