Trouble Getting to Altair Learning Portal

Tim_P
Tim_P Altair Community Member
in Community Q&A

Is anyone having trouble getting to the Altair Learning Portal (https://learn.altair.com/login/index.php)? I have tried to get in both today and yesterday and keep getting time out errors. Trying to figure out if it on Altair's end or if I need to submit a request to my IT.

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Best Answer

  • KM_ALTR
    KM_ALTR
    Altair Employee
    edited December 4 Answer ✓

    Hi @Tim_P - I had a similar situation on the 29th which went away after a browser reset. I am not sure what the rout case was as all my colleagues were able to reach the site. Once I turned of my Wifi and used a mobile network connection it worked as well. I advise to clear out the cache. I think it might have something to do with a cached certificate

Answers

  • KM_ALTR
    KM_ALTR
    Altair Employee
    edited December 4 Answer ✓

    Hi @Tim_P - I had a similar situation on the 29th which went away after a browser reset. I am not sure what the rout case was as all my colleagues were able to reach the site. Once I turned of my Wifi and used a mobile network connection it worked as well. I advise to clear out the cache. I think it might have something to do with a cached certificate

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