What should I do if I can't activate my License?

Salvador_Garcia
Salvador_Garcia New Altair Community Member
in Community Q&A

I recently downloaded Altair Inspire Studio and I set up my Altair account and got my student activation key. The problem is, when I try activating my license in Inspire Studio, it says «Altair One: Unable to connect».

I tried also putting in my activation key but I get the following error: «Error activating license: SOAP 1.1 fault SOAP-ENV:Server [no subcode] - "Timeout" - Detail: connect failed in tcp_connect()».

I wanted to ask if this has already happened to someone else and if there is a way to solve this issue.

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    This error means that it was unable to connect to our servers. It could be that you have a poor internet connection, we have a fairly short timeout (5s) by default. You can extend it by setting the environment variable:

    ALM_HHWU_TIMEOUT=<timeout in seconds>

    e.g. ALM_HHWU_TIMEOUT=15

    It’s also possible that You have a firewall or anti-malware system that is blocking the connection and extending the timeout will just delay the inevitable. In these cases you would need to add an exception to whatever is blocking the connection.

    The other possibility is that you need a proxy to reach the internet. In this case they would need to configure their proxy settings and ensure their proxy administrator will allow the connection

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