What should I do if I can't activate my License?

Salvador_Garcia
Salvador_Garcia New Altair Community Member
in Community Q&A

I recently downloaded Altair Inspire Studio and I set up my Altair account and got my student activation key. The problem is, when I try activating my license in Inspire Studio, it says «Altair One: Unable to connect».

I tried also putting in my activation key but I get the following error: «Error activating license: SOAP 1.1 fault SOAP-ENV:Server [no subcode] - "Timeout" - Detail: connect failed in tcp_connect()».

I wanted to ask if this has already happened to someone else and if there is a way to solve this issue.

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