Problem with educational license

ambercoco

What can I do if my educational license for RapidMiner isn't working? I went through the process of downloading RapidMiner on 4/10 and the original student license I was given didn't work. I got a hold of someone via email and they sent me a new license on 4/11. Now I am trying to re download RapidMiner and everything about the install looks different. I am trying to use my new student license and it isn't working. Is there anyway to speak to someone at RapidMiner or Altair? I am afraid I am going to fail my class if I can't do the labs as requested. 

MartinLiebig

Hi ambercoco,

what does 'not work' mean?

Best,

Martin