I have been waiting from more than a week and haven't received the student edition license...

Hamza Alhaniny
Hamza Alhaniny Altair Community Member
edited April 2021 in Community Q&A

Thank you for verifying your email address! Please note that your download request needs to be approved by the Altair Academic Team which may take up to one week.

when I am going to be approved.

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Answers

  • Jason_Craanen
    Jason_Craanen
    Altair Employee
    edited April 2021

    Hello,

    Did you use your university email address? Can you check your junk mail for any replies?

    Please submit again, it should be very quick from an approved university address. 

  • Hamza Alhaniny
    Hamza Alhaniny Altair Community Member
    edited April 2021
    Jason Craanen_20442 said:

    Hello,

    Did you use your university email address? Can you check your junk mail for any replies?

    Please submit again, it should be very quick from an approved university address. 

    it was my uni email and I did submit twice but, didn't receive the licence email I revived the first email in each time.

     

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited April 2021

    @Hamza Alhaniny 

    Your license request with your official university email ID has been approved, please let us know if you did not receive the license email by today.

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