"RMSSOAuthenticator error, failed to load IDP configuration" error

sumancology

I am trying to install RM AI Hub 9.8 on a linux server using the docker-compose system.  I cannot get pass the "RMSSOAuthenticator error, failed to load IDP configuration" error. The generic documentation provided in the docker are not very helpful. Can anyone point me to a sample (.env) and (docker-compose.yml) files that I could modify. I am using PostgreSQL

MartinLiebig

Hi,

if you are a customer or partner please message your customer success or partner manager. We are of course happy to support you directly.

Best,

Martin

sumancology

Can anyone offer any suggestions to resolving the "RMSSOAuthenticator error, failed to load IDP configuration" error?  I have tried RM customer service several times for help, each time they direct me back to the community forum.  I am wondering if this is a software issue.  Has anybody faced this issue when installing RM AI Hub on linux server?

BalazsBaranyRM

Hi @sumancology,

this is an error coming from the authentication component (Keycloak) and RM Server not working together correctly. I see this from time to time when restarting the deployment (e. g. after a Docker software update or a server restart). 

I don't know a fool-proof way to fix it but here are some hints:
"docker-compose logs -f rm-keycloak-svc" will tell you if Keycloak is running properly. In my case it was sometimes hanging in a restart loop.
You might be able to successfully stop rm-keycloak-db-svc and rm-keycloak-svc and start them later. Also try with the other components, e. g. rm-proxy-svc, rm-server-svc.

After starting the entire deployment it is normal to wait a few minutes until everything is in place.

Regards,
Balázs