Installation Error

dkon
dkon New Altair Community Member
edited November 5 in Community Q&A
Hello guys,

unfortunately I am unable to install RapidMiner Studio as I am always getting the following error when I start the install.exe:
"Error! Can't initialize plug-ins directory. Please try again later"



I am running Windows 8.1 Pro 64 Bit. Can you help me please?

Regards
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Answers

  • MartinLiebig
    MartinLiebig
    Altair Employee
    Hi @dkon,

    can you please check the rapidminer-studio.log for error messages?

    Additionally, can you make sure that you have read/write access for the the .RapidMiner folder in your user folder? And can you make sure that there is free disc space on this partition?

    BR,
    Martin
  • dkon
    dkon New Altair Community Member
    Hello Martin,
    there is no rapidminer folder in my user folder and no rapidminer-studio.log in C:\Users\<username\.Rapidminer. Is it stored somewhere else? There is 137GB free space on my ssd.

    Regards
    Dario

  • MartinLiebig
    MartinLiebig
    Altair Employee
    Mh, i would argue that is the problem? If you don't have a .RapidMiner folder, than we cannot find all the configs we need.

    Any chance to reinstall RM to have the folder?

    BR,
    Martin
  • dkon
    dkon New Altair Community Member
    Hello Martin,

    I didn't even install Rapid Miner yet :smile:  If I start the installation I am immediately getting the error which I described in my initial post.

    Regards,
    Dario
  • MartinLiebig
    MartinLiebig
    Altair Employee
    Hi,
    are you sure you are allowed to run installers on your PC? We also write to C:\Program Files..?
    Cheers,
    Martin
  • dkon
    dkon New Altair Community Member
    Hello Martin,

    i did run the exe as administrator. Will try it on a different system.

    Regards,
    Dario

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