The license is not active.

copp
copp Altair Community Member
edited February 2024 in Community Q&A

I completed the license setting by referring to the pdf and YouTube video I received. However, I can see the log as below and they say I can't activate it.

Please let me know how to solve it.

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[02/01/24 14:47:02] System Error: No Auth Token in HHWU Config

====================

[02/01/24 14:47:02] Releasing features...

[02/01/24 14:47:02] Invalid state for releasing

[02/01/24 14:47:02] Failed to release

====================

[02/01/24 14:47:02] Trying activate features...

[02/01/24 14:47:02] Trying to activate...

[02/01/24 14:47:02] Deactivating features...

[02/01/24 14:47:02] Activating...

[02/01/24 14:47:02] Activating required features

[02/01/24 14:47:02] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAP, HyperWorks, HWInspire

Error Code: 9

Error Description:

Feature not found

 

Feature: Inspire

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2022.3\security\altair_lic.dat - (Err: 9) Feature not found

 

License Path: C:/altair_lic.dat;C:/Program Files/Altair/2022.3/Inspire2022.3/../security/altair_lic.dat;C:\Program Files\Altair\2022.3\security\altair_lic.dat

 

[02/01/24 14:47:02] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAP, HyperWorksEDU

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperWorksEDU

Error Code: 9

Error Description:

 

 

License Path: C:/altair_lic.dat;C:/Program Files/Altair/2022.3/Inspire2022.3/../security/altair_lic.dat;C:\Program Files\Altair\2022.3\security\altair_lic.dat

 

[02/01/24 14:47:02] Failed to activate

====================

====================

[02/01/24 14:47:02] Releasing features...

[02/01/24 14:47:02] Invalid state for releasing

[02/01/24 14:47:02] Failed to release

====================

[02/01/24 14:47:02] Trying activate features...

[02/01/24 14:47:02] Trying to activate...

[02/01/24 14:47:02] Deactivating features...

[02/01/24 14:47:02] Activating...

[02/01/24 14:47:02] Activating required features

[02/01/24 14:47:02] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAP, HyperWorks, HWInspire

Error Code: 9

Error Description:

Feature not found

 

Feature: Inspire

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2022.3\security\altair_lic.dat - (Err: 9) Feature not found

 

License Path: C:/altair_lic.dat;C:/Program Files/Altair/2022.3/Inspire2022.3/../security/altair_lic.dat;C:\Program Files\Altair\2022.3\security\altair_lic.dat

 

[02/01/24 14:47:02] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAP, HyperWorksEDU

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperWorksEDU

Error Code: 9

Error Description:

 

 

License Path: C:/altair_lic.dat;C:/Program Files/Altair/2022.3/Inspire2022.3/../security/altair_lic.dat;C:\Program Files\Altair\2022.3\security\altair_lic.dat

 

[02/01/24 14:47:02] Failed to activate

====================

 

 

 

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Answers

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