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S-Pad error - "pscisc.ndx not found"

Hi,

After installing S-Pad from the available software under my account, it displays a pop-up when I open the installed software and reads as shown

I tried installing the 2023 version and that gives the same error as well. Help is much appreciated.

Thanks

Haresh

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English

S-FRAME

v2022.3

Accepted answers

All comments

Tayen Aguilar_20350

Hello Haresh, thank you for your comment.

In order to investigate further, would you be so kind to share with us the .ini file under the S-FRAME Software\S-FRAME Product Suite 2023\S-PAD folder?

Please send it to sframe-support@altair.com, we will be pleased to look at it further.

Best regards,

Tayen Aguilar

Altair Support

Aya Risha

Hello,

How was this issue fixed? I am having the same error pop up as well when trying to download S-Pad.

Thanks,

Aya

Sai Reddy

Hello,

How was this issue fixed? I am having the same error pop up as well when trying to download S-Pad.

Thanks,

Aya

Hi,

I did a full and clean re-install after removing the older version. In my case it was the 2022 version that I removed and also deleted the "SPAD.ini" file before installing the 2023 version.

The path where this file resides is -

"C:\Users\username\AppData\Local\S-Frame Software"

The AppData folder might be in a hidden state most of the times so you might want to unhide the folders and then search and delete the ".ini" file and do a re-install.

Regards,

Haresh