How to deactivate a license from a device without having the software?

Femrin Lorenzo Velez
Femrin Lorenzo Velez Altair Community Member
edited October 9 in Community Q&A

I have a new device and I wanted to use it for studying, since I no longer have the old one. I installed the necessary programs again, but when I try to enter the license, I get an error saying that the license is already in use on another device. Now, I don't know how to deactivate the license from the previous device since I no longer have it. Thanks.

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Answers

  • Suhas Ambekar
    Suhas Ambekar
    Altair Employee
    edited October 1

    Hi Femrin,

    Your license has been deactivated from your old laptop. You should now be able to activate your student license on your new laptop. Please let me know if that works for you.

    Kindly follow this video to access the student edition bundle on the Altair One marketplace and successfully activate the license using the activation key - https://www.youtube.com/watch?v=b4_-4MZNF7Y.

    Also, follow the additional steps mentioned on this website to activate the license for RapidMiner/AI Studio ( for Mac users)- https://web.altair.com/altair-student-edition

     

  • Femrin Lorenzo Velez
    Femrin Lorenzo Velez Altair Community Member
    edited October 9

    Yes, thank you very much, it's working properly now.

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