Error Message when installing AI Studio

AmyG
AmyG Altair Community Member
edited September 26 in Community Q&A

I am installing AI studio and receiving the error message "Unable to find the RapidMiner Studio feature on Altair One. Any idea what I could be doing wrong?

 

image

Tagged:

Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited September 26

    Hello,

    Please click on Configure Altair License.

    Thanks,

    Matthieu Pupat

  • AmyG
    AmyG Altair Community Member
    edited September 26
    Matthieu Pupat_21268 said:

    Hello,

    Please click on Configure Altair License.

    Thanks,

    Matthieu Pupat

    Thanks! I’ve done that, and it asks to restart. Upon the restart I receive the same error.

    I looked at the details and it mentions something about “GlobalZoneAM” not being available.

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited September 26

    Hello,

    Altair licenses are zoned and yours can only be used from Europe. I you wish to acquire a license for a different zone or a multi-zone license please contact your account manager.

    Thanks,

    Matthieu Pupat

Categories