while loading the software in y laptop, i am facing a licensing error and i am not able to move ahead with the loading procedure. Can someone please help me?

Bipul P
Bipul P New Altair Community Member
edited January 9 in Community Q&A

while installing the software, errors faced are placed at attachment. request someone to please help me through the software.

 

regards

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Answers

  • Adriano A. Koga
    Adriano A. Koga
    Altair Employee
    edited January 9

    looks like you have a license created with a different hostid (mac address) than the machine you're trying to install it.

    The license file is created based on the hostid (ethernet mac address) of a specific machine, and it is only suited for that machine.

    It the license code does not match with your machine, then, it won't launch.

    I assume that you have provided a different machine mac address while requesting the license file.

    If that's the case, you will need to request again, with the correct ethernet physical address.

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