Altair One sign-up problem

Sangkla Kreuawan
Sangkla Kreuawan New Altair Community Member
edited August 20 in Community Q&A

Hi there,

My customer's students have signed up for Altair One account. Two of them have got problem. Their accounts have been locked right after signed-up. They asked for unlock the accounts, received email with unlock link but the problem persists. Please kindly advise.

Best regards,

Sangkla

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Answers

  • Suhas Ambekar
    Suhas Ambekar
    Altair Employee
    edited July 10

    Hi,

    Please provide the email IDs of the two users so we can send them the password reset link. If possible, ask the two users to post their questions directly in the community for easier assistance.

  • Sangkla Kreuawan
    Sangkla Kreuawan New Altair Community Member
    edited July 10

    Hi,

    Please find their email addresses below:

    6610420037@bkkthon.ac.th

    6610420039@bkkthon.ac.th

    Many thanks.

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 20

    6610420039@bkkthon.ac.th account is verified, but 

    6610420037@bkkthon.ac.th account does not exist, please ask this user to reregister ...

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