System Fatal error while opening Hypermesh

Rahul_P1
Rahul_P1
Altair Employee
edited October 2020 in Community Q&A

Hi,
I have licensing from CHOP, Philadelphia and am a student at Drexel University. When I opened Hypermesh last week, it gave me 'FATAL MENU SYSTEM ERROR'.
An error message 'Menu System Corrupted: New_menu_Item_Ptr called with for unknown entity type.' is popping up.
I tried reinstalling the entire software, but unable to resolve the issue icon_sad.gif

Please help me out with this.

Thanks.

Prasannaah H
p148f-hm_error_1.JPG
ua3v7-hm_error_2.JPG

Tagged:

Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 2014

    Prasannaah,

    In your working directory, delete the hmmenu.set file and try opening up HyperMesh again.

    please locate your working directory by right click on hm icon > properties > start in field, the path in your start in field is the path to your working directory

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited June 2016

     

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited October 2017
    Altair Forum User said:

    Prasannaah,

     

    In your working directory, delete the hmmenu.set file and try opening up HyperMesh again.

     

     

    please locate your working directory by right click on hm icon > properties > start in field, the path in your start in field is the path to your working directory

     

    Deleting hmmenu.set throws up a fatal error saying hmmenu.set file is missing.

     

    Unfortunately I didn't take a backup.

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited October 2017

    hmmenu.set must be deleted from the working directory only and not from the installation directory,

    please uninstall and delete HyperWorks entirely from your machine and reinstall the software, thanks. 

Categories