Quick Trouble shooting HW malfunctions - deleting settings files

Rahul_P1
Rahul_P1
Altair Employee
edited September 2021 in Community Q&A
Anomalies with the browsers, the user interface layout (tab locations, command window, panel

 

location, toolbars,) keyboard preferences, import/export settings etc certain malfunctions with

 

errors and crashes can generally be resolved by deleting the settings files.

 

The following problems in HyperMesh have been successfully fixed by deleting the settings files.

 

 

 

Entities missing

 

 

 

Radio buttons missing in panel area

 

Buttons missing in panel area

 

Toolbar icons missing

 

Utility menu is blank, browser has icons missing

 

Status bar is missing

 

 

 

Errors

 

 

 

Can’t set hm framework minibar

 

Segmentation error when user starts hm

 

Fatal menu system error

 

hmmenu.set has one or more fatal errors

 

Menu system corrupted : menu itemgroup : get pointer

 

“Only a single create/edit window supported at a time, do you want to close current window before

 

proceeding”

 

“Node command is out of sequence' while importing .fem file

 

'Nodes already exist in the model' while converting Trias to tetras

 

 

 

selection

 

 

 

Unable to select lines and points from the graphics area,

 

Unable to select elements,

 

Entities do not change colour on being selected

 

While selecting a node adjacent node gets selected.

 

Unable to choose coincident nodes in the model. When user tries to choose one of the nodes at a

 

particular location it does not show the option of picking one of the two or more nodes.

 

 

 

crashes

 

 

 

HyperMesh 11.0 crashes when he tries to translate a component

 

 

 

operations

 

 

 

The mesh is not seeded all along the edges of a model and not taking the element size specified

 

When user tries to organize elements using organize option, elements are not moved and tool hangs

 

 

 

graphics

 

 

 

Panel area is resized

 

User is not able to get White background JPEG if the Check box is marked for Blank background 

 

under options panel.

 

While using automesh option, if user does a reject/abort, then all masked elements will be

 

unmasked. i.e. If User masks some of the elements of the same and locally remeshes remaining

 

elements with F12 and aborts the operation then masked elements will appear on the screen

 

without doing unmask elements.

 

Components are not being displayed in the graphics area, though they are active in the model

 

browser and are not masked.

 

Masked Temporary Nodes appear while selecting by window.

 

Find attached elements will select all the elements including those in undisplayed components.

 

The colour of the component does not match between that in the model browser and the graphics

 

area.

 

Creates a material and tries to update a card image but, it goes blank without displaying any options

Answers