Altair Student Edition download links troubleshooting tips

Rahul_P1
Rahul_P1
Altair Employee
edited September 2021 in Community Q&A

There are cases where when you click on the download links in the email, one would just see a tab open and the exe does not download, in such cases

  • You should copy and paste the links in a different browser and click go
  • You should open the email in a different browser (if using gmail or yahoo for instance in a browser) and click on the links in the email there
  • See if your antivirus or other settings are preventing the download of exe
  • Write to us in the Altair Community here with this issue and we will send you alternate download links.
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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited March 2021

    You can also right click and save link as , when you do this your browser may ask if you want to keep or discard the file, for which you should select the keep option.

  • Noam. A
    Noam. A New Altair Community Member
    edited August 2021

    Hello,

    I tried clicking on the download link that I received via email in different browsers, and copying and pasting the link in different browsers, but I still keep getting the same error message 

    504 - Gateway Timeout

    How can I resolve this? Can you please send me an alternate link for flux download?

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 2021

    Hi Noam, 

    That issue was fixed, you should be able to download the software using the links on the license email now, 

    There are cases where when you click on the download links in the email, one would just see a tab open and the exe does not download (in Google Chrome), in such cases

    • You should copy (right click on link and copy link) and paste the download links in a different browser (like edge or firefox) and click go
    • You should open the email in a different browser (if using gmail or yahoo for instance in a browser) and click on the links in the email there
  • Stephan_20912
    Stephan_20912 New Altair Community Member
    edited August 2021

    Hello,

    I still cannot download the Software from the Email-links. I tried with Firefox, Chrome, Edge and Safari on Mac. I received the Email with the links some days ago. Can you send me alternative links?

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 2021

    HI Stephan,

    We sent you the same links as a pdf, can you send us snapshots of what you see when you try to download in firefox or edge ? have you tried copying and pasting the link in another tab?

  • Alen Mammen Varghese
    Alen Mammen Varghese Altair Community Member
    edited September 2021
    Rahul Ponginan_22560 said:

    HI Stephan,

    We sent you the same links as a pdf, can you send us snapshots of what you see when you try to download in firefox or edge ? have you tried copying and pasting the link in another tab?

    Even I'm facing the same pls need assistance... I tried everthing that mentoned in the community but non works. 

     

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited September 2021
    Alen Mammen Varghese said:

    Even I'm facing the same pls need assistance... I tried everthing that mentoned in the community but non works. 

     

    HI Alen,

    We sent you the links as a pdf, please try that as well,

    can you send us snapshots of your firefox or edge browser screens when you copy paste the download links?

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