Visualization error

Matteo Autiero
Matteo Autiero Altair Community Member
edited March 2021 in Community Q&A

Hello,

i have an issue with my student edition hyperworks bundle. I activated the product, but i got some error in visualization and i cannot draw any geometry. I tried with geometry already existing but i have the same problem. My video driver are already updated so i don't know what the problem can be. Explanatory pictures attached.

Thank you for taking time to answer my question. I look forward to Your response.

Best regards,

Matteo Autiero

 

(hardware: Processor intel i7-9750H 2.6GHz,8GB RAM, Graphics NvidiaGTX 1650 4GB)

 

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Answers

  • Alexandru-Ionel Constantin
    Alexandru-Ionel Constantin Altair Community Member
    edited March 2021

    Hi Matteo Autiero,

     

    Does your laptop has Switchable Graphics?

    If it has is is more likely to be the cause, because by default the Intel GPU is the default one and it is not supported.

     

    Best regards!

  • Matteo Autiero
    Matteo Autiero Altair Community Member
    edited March 2021
    Alexandru-Ionel Constantin said:

    Hi Matteo Autiero,

     

    Does your laptop has Switchable Graphics?

    If it has is is more likely to be the cause, because by default the Intel GPU is the default one and it is not supported.

     

    Best regards!

    Hello Alexandru,

    yes it has but I open the program with the nvidia graphics card.

    BR

     

     

     

  • Alexandru-Ionel Constantin
    Alexandru-Ionel Constantin Altair Community Member
    edited March 2021

    Hi Matteo,

    The HyperWorks supports Nvidia Quadro or AMD FirePro W/Radeon Pro cards, but i think will work also with Nvidia GeForce GTX 1650 for visualization/display. I tested it with an GeForce RTX 2060.

    Do you have inslalled the Game Ready Driver or Studio Driver?

    Best regards,

  • Matteo Autiero
    Matteo Autiero Altair Community Member
    edited March 2021
    Alexandru-Ionel Constantin said:

    Hi Matteo,

    The HyperWorks supports Nvidia Quadro or AMD FirePro W/Radeon Pro cards, but i think will work also with Nvidia GeForce GTX 1650 for visualization/display. I tested it with an GeForce RTX 2060.

    Do you have inslalled the Game Ready Driver or Studio Driver?

    Best regards,

    I have the game ready driver. Should I use the studio?
  • Alexandru-Ionel Constantin
    Alexandru-Ionel Constantin Altair Community Member
    edited March 2021

    Hi Matteo,

    You can try with the Studio Driver and recheck that the HyperWorks use the NVIDIA GPU.

    Best regards!

     

  • Matteo Autiero
    Matteo Autiero Altair Community Member
    edited March 2021
    Alexandru-Ionel Constantin said:

    Hi Matteo,

    You can try with the Studio Driver and recheck that the HyperWorks use the NVIDIA GPU.

    Best regards!

     

    Hi Alexandru, I did both but nothing changed. Any ideas? Thank you for the answers by the way. Best wishes, Matteo Autiero.
  • Alexandru-Ionel Constantin
    Alexandru-Ionel Constantin Altair Community Member
    edited March 2021

    Hi Matteo,

    Did you installed the Studio Driver with Perform a clean installation?

     

     

  • Matteo Autiero
    Matteo Autiero Altair Community Member
    edited March 2021
    Alexandru-Ionel Constantin said:

    Hi Matteo,

    Did you installed the Studio Driver with Perform a clean installation?

     

     

    It's working now!! Thank you very much. Wish you the best. Matteo Autiero
  • Alexandru-Ionel Constantin
    Alexandru-Ionel Constantin Altair Community Member
    edited March 2021
    Matteo Autiero said:

    It's working now!! Thank you very much. Wish you the best. Matteo Autiero

    Hi Matteo,

    You are welcome!

    Thank you!

    Best regards!

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