Problems with opening Hyperworks

Arya Mishra
Arya Mishra New Altair Community Member
edited December 2020 in Community Q&A

Greetings

I have been facing issues in opening Hyperworks and working on it. I get the following message when I try to open it

image

image

 

I have already tried implementing the solutions presented in the forum from beforehand questions but nothing seems to be working.

Could you please help me solve this problem?

Thank you 

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Answers

  • Richard Heslouin_22010
    Richard Heslouin_22010
    Altair Employee
    edited December 2020

    Hello,

    Did you try to remove the temporary files (hmmenu.set, hwsettings.tcl, command.tcl) available in the directory My Documents ?

    Thanks,

    Richard

  • QuyNguyenDai
    QuyNguyenDai Altair Community Member
    edited December 2020

    Do classic Hymermesh work?

     

  • Arya Mishra
    Arya Mishra New Altair Community Member
    edited December 2020
    Richard Heslouin_22010 said:

    Hello,

    Did you try to remove the temporary files (hmmenu.set, hwsettings.tcl, command.tcl) available in the directory My Documents ?

    Thanks,

    Richard

    Hello Richard,

    I have already tried removing the files and have also tried downloading and reinstalling the applications numerous times.

     

  • Arya Mishra
    Arya Mishra New Altair Community Member
    edited December 2020
    Q.Nguyen-Dai said:

    Do classic Hymermesh work?

     

    Hello,

    No the application does not open after clicking on HyperMesh 2020.

     

  • QuyNguyenDai
    QuyNguyenDai Altair Community Member
    edited December 2020
    Arya Mishra said:

    Hello,

    No the application does not open after clicking on HyperMesh 2020.

     

    Do you run Windows 10?

    If yes, could you show me the screenshot of "winver" ?

     

  • Arya Mishra
    Arya Mishra New Altair Community Member
    edited December 2020
    Q.Nguyen-Dai said:

    Do you run Windows 10?

    If yes, could you show me the screenshot of "winver" ?

     

    Yes, I do run Windows 10 on my PC.

    image

  • QuyNguyenDai
    QuyNguyenDai Altair Community Member
    edited December 2020
    Arya Mishra said:

    Yes, I do run Windows 10 on my PC.

    image

    I heard that there are issues with the Windows 10 20xx version with Hyperworks 2020.x. This is not your case.

    Maybe try release 2019?

  • Vikas Aher_20377
    Vikas Aher_20377
    Altair Employee
    edited December 2020

    Can you clear AltairLibraries folder in your user home directory & try again?

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