Altair License Manager - Student Edition Error

Roy_22429

Altair License Manager: License error

Feature(s): GlobalZoneAM, SframeEnt
Error Code: 9
Error Description:
Feature not found

Feature: SframeEnt
Error Code: 9
Error Description:

License Path: C:\Users\Royston\Documents\altair_lic.dat
Altair License Manager: License error

Feature(s): GlobalZoneAM, SframePro
Error Code: 9
Error Description:
Feature not found

Feature: SframePro
Error Code: 9
Error Description:

License Path: C:\Users\Royston\Documents\altair_lic.dat
Altair License Manager: License error

Feature(s): GlobalZoneAM, SframeStd
Error Code: 9
Error Description:
Feature not found

Feature: SframeStd
Error Code: 9
Error Description:

License Path: C:\Users\Royston\Documents\altair_lic.dat

Payal Pawar_20288

Hi,

All the troubleshooting steps necessary for student license issues are here - https://altairuniversity.com/altair-student-edition-licensing/

Can you once check whether the Ethernet ID of your machine matches the Ethernet ID in the license file? Or else can you run ipconfig/all in the command window and send the output here?

Also, refer to this article to identify the correct Ethernet ID of your machine - https://community.altair.com/community?sys_id=090bd87797031190e3b0361e6253aff0&view=sp&id=community_blog&table=sn_communities_blog

You can also watch this video - https://www.youtube.com/watch?v=Lp3zAFPRFlI and follow the steps mentioned in it to install the software and activate the license successfully.

https://www.youtube.com/watch?v=Lp3zAFPRFlI