Altair inspire does not start
Hi,
I am teaching a course in University British Columbia in Canada and one of our students is having trouble using the Inspire software. She has installed the software and downloaded the license file, but when she launches the Inspire program, the initial loading thumbnail appears, but then it never starts the software in a full window. It appears that the software is immediately closed upon launch.
Please advise us as soon as possible on how we could resolve this issue.
For reference, their pc is a windows machine that has the specs to run the software and the storage space is not full. I suspect it could potentially be an issue where some kind of firewall program may override and close the software.
Regards,
Kuthan Celebi
Answers
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Hi,
It is possible that the executable/s was corrupted on download and hence you will need to completely uninstall the software and redownload the executables. It is important to first try deleting the downloaded file and downloading it again.
If you still face issues, to make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum):
- Double click/run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)
- Select the executable by clicking on the browse button or drag and drop the file into the window
- After running the MD5 checksum on your computer, kindly see if your MD5 checksum value matches the original one.
Please refer this article to find the original MD5 checksum value:
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Could you please verify whether your system matches the system requirements listed here? https://2022.help.altair.com/2022/hwdesktop/altair_help/topics/getting_started/hw_recommendation_certifications_intro_r.htm#reference_b5n_53c_d1b
P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big!
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Altair Employee