My Student version license is invalided after hardware change (swapped Motherboard and CPU yesterday). Possible fix?

Rahul Menon
Rahul Menon New Altair Community Member
edited July 2023 in Community Q&A

I just replaced my CPU and motherboard yesterday. It seems the ethernet host ID has changed because of it. My student version license is no longer working. I am unable to access hyperworks. What is the possible fix? Reapply for the license file again? Please help. Screenshots of dat file and cmd screen for ipconfig/all attached

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Answers

  • Erik W. Larson
    Erik W. Larson
    Altair Employee
    edited July 2023

    As your identified, your motherboard swap changed the MAC address for your ethernet adapter and the old license will not work on the machine.  You need to re-apply for a license and in the notes section indicate that you swapped your motherboard so you need a new license.

     

    Hope this helps.

     

    Erik

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited July 2023

    Hi,

    Please request for the student edition license again here https://studentedition.altair.com/

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big! 

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