Graphic card not supported

MelissaR
MelissaR Altair Community Member
edited March 2023 in Community Q&A

Hi, 

 

It seems that my computer doesn't have a dedicated graphic card (I have: IRISxe) for HyperWorks 2022 student version of the software. I tryed to download the software but it shuts down buy itself when I try to open it. Would it be possible to have another version of the HyperWorks bumble that would work for me ? 

 

Many thanks.

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Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited March 2023

    Hi,

    All the troubleshooting steps necessary for student license issues are here - https://altairuniversity.com/altair-student-edition-licensing/

    Please uninstall the software completely and try to install it again.

    To download another version of HyperWorks, please sign up on Altair One Marketplace - https://altairone.com/Marketplace (use official/university email ID while registering).

  • MelissaR
    MelissaR Altair Community Member
    edited March 2023

    I tried to completely uninstall the software and try to install it again, I also tried to install other versions (2021 and 2020) of HyperMesh but I have the same issue: when I open HyperMesh, it shuts down by itself without an error message. 

    I tried to run it as administrator, same issue. I tried to run the hw.exe file, Hyperview opens showing the following error message, then when I want to go from Hyperview to Hypermesh, the software shuts down again by itself. 

     

    image

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited March 2023

    Please see if you can switch to one of the supported cards or update / downgrade to a supported card driver version as mentioned in the attached document

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