simlab install fail because java virual machine launcher

shiucomp5
shiucomp5 Altair Community Member
edited August 14 in Community Q&A

Hi all,

Last night, I tried installing the 2023 and 2024 versions of SimLab, but both installations failed. The error message is shown in the attached picture.

Does anyone know how to solve this problem?

image

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Answers

  • Santhoshkumar
    Santhoshkumar
    Altair Employee
    edited August 12

    Hello,

    Could you please type the following command in the command window? This will generate the text file in the user folder. Please send the text file. We will check and get back you.

    Thanks & Regards,

    Santhoshkumar

    image

     

  • shiucomp5
    shiucomp5 Altair Community Member
    edited August 12
    Santhoshkumar said:

    Hello,

    Could you please type the following command in the command window? This will generate the text file in the user folder. Please send the text file. We will check and get back you.

    Thanks & Regards,

    Santhoshkumar

    image

     

    thanks for repling.

    i try to add two envirorment variable,like below

    1. _JAVA_OPTIONS=-Xmx512M
    2. JAVA_TOOL_OPTIONS=-Dos.name=Windows 7

    and update java software but all fail.

     

  • Santhoshkumar
    Santhoshkumar
    Altair Employee
    edited August 13
    shiu comp said:

    thanks for repling.

    i try to add two envirorment variable,like below

    1. _JAVA_OPTIONS=-Xmx512M
    2. JAVA_TOOL_OPTIONS=-Dos.name=Windows 7

    and update java software but all fail.

     

    Hello,

    Could you please remove the following variables and check?

    1. JAVA_TOOL_OPTIONS=-Dos.name=Windows 7 (Line 19)
    2. Path=C:\Program Files (x86)\Common Files\Oracle\Java\java8path;C:\Program Files (x86)\Common Files\Oracle\Java\javapath; (Line 25)
    3. _JAVA_OPTIONS=-Xmx512M (Line 49)

    Please don't rename. Remove the above variables and check. After removing the above variables, if it works. Then, we will check further.

    Please check and let me know.

    Thanks & Regards,

    Santhoshkumar

  • shiucomp5
    shiucomp5 Altair Community Member
    edited August 14
    Santhoshkumar said:

    Hello,

    Could you please remove the following variables and check?

    1. JAVA_TOOL_OPTIONS=-Dos.name=Windows 7 (Line 19)
    2. Path=C:\Program Files (x86)\Common Files\Oracle\Java\java8path;C:\Program Files (x86)\Common Files\Oracle\Java\javapath; (Line 25)
    3. _JAVA_OPTIONS=-Xmx512M (Line 49)

    Please don't rename. Remove the above variables and check. After removing the above variables, if it works. Then, we will check further.

    Please check and let me know.

    Thanks & Regards,

    Santhoshkumar

    Thank you so much for your assistance, I really appreciate it!
    May I ask if you are an engineer from Altair?
    If I have related questions in the future, how can I contact you? Is it possible to reach out via email?

  • Santhoshkumar
    Santhoshkumar
    Altair Employee
    edited August 14
    shiu comp said:

    Thank you so much for your assistance, I really appreciate it!
    May I ask if you are an engineer from Altair?
    If I have related questions in the future, how can I contact you? Is it possible to reach out via email?

    Hello,

    Glad that you can successfully install SimLab after removing the variables.

    Yes, I am part of Altair team and I am taking care of the quality assurance for the SimLab software.

    Sure. Here is my email ID (sants@altair.com). Feel free to reach me.

    Thanks & Regards,

    Santhoshkumar

  • shiucomp5
    shiucomp5 Altair Community Member
    edited August 14
    Santhoshkumar said:

    Hello,

    Glad that you can successfully install SimLab after removing the variables.

    Yes, I am part of Altair team and I am taking care of the quality assurance for the SimLab software.

    Sure. Here is my email ID (sants@altair.com). Feel free to reach me.

    Thanks & Regards,

    Santhoshkumar

    thanks alot!!!!!

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