I did not receive an email with the license file and software download links

Egemen
Egemen Altair Community Member
edited July 2023 in Community Q&A

I applied for Altair Student Edition Request. And I received an information mail about my submission from altairuniversity. I entered my university email ID during the registration. However, I did not receive an email with the license file and software download links. Please help me...

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Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited May 2023 Answer ✓

    Hi,

    Your license request was approved and we have resent the email separately as an attachment. Please let us know here if the issue persists.

    All the troubleshooting steps necessary for student license issues are here - https://altairuniversity.com/altair-student-edition-licensing/

  • Simon_21271
    Simon_21271 New Altair Community Member
    edited July 2023
    Payal Pawar_20288 said:

    Hi,

    Your license request was approved and we have resent the email separately as an attachment. Please let us know here if the issue persists.

    All the troubleshooting steps necessary for student license issues are here - https://altairuniversity.com/altair-student-edition-licensing/

    Hello,

    I have the same problem. May you resend me the email also?

    Thank you very much for your help.

    Best regards

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited July 2023
    Simon_21271 said:

    Hello,

    I have the same problem. May you resend me the email also?

    Thank you very much for your help.

    Best regards

    Hi Simon,

    We have received your student license request and it has been forwarded for approval.

    Approval might take some time. Thanks for your patience and understanding.

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big! 

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