License checkout failure with ultraFluidX and ALM

LukeG
LukeG New Altair Community Member
edited December 2022 in Community Q&A

Hi all, we have been running ultraFluidX on a multi-GPU desktop PC without any issue.  The license server is remote, with a known address and port number.  Now we want to run on a small GPU cluster, but we run into an error while attempting to checkout the required Altair Units.  We can ping the license server, and we know that the units are available.  Can anyone tell us what the following returned error statement actually means?  This seems to be the point of failure in the startup process:

11/30/2022 16:55:42; INFO: Adding product name (ultraFluidX) to ss_req_str
11/30/2022 16:55:42; INFO: ss_req_str successfully set to: PROD=ultraFluidX;DECAY=NULL
11/30/2022 16:55:42; INFO: Feature [GlobalZoneEU, HyperWorks, HWultraFluidX] checkout failed, returned 9, desc "[NETWORK] 6200@mordor.egr.uri.edu - (Err: 9) Feature not found"
11/30/2022 16:55:42; INFO: Feature [GlobalZoneEU, HyperWorks, HWultraFluidX] checkout failed, returned 9, desc "[NETWORK] 6200@mordor.egr.uri.edu - (Err: 9) Feature not found"
11/30/2022 16:55:42; INFO: Skipping local checkout, no actual files specified

Thanks in advance.

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