Problem with the license

Camilo Muñoz

Hi, I have requested the student license for hyperworks but when trying to open the program, this error code is displayed. What should I do? I think my license has a different host ID.

Altair License Manager: License error

 

Feature(s): GlobalZoneAM, HyperWorks, HWHyperMesh

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperMesh

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2021-edu\security\altair_lic.dat - (Err: 9) Feature not found

 

License Path: C:/Program Files/Altair/2021-edu/hwdesktop/../security/altair_lic.dat;C:\Program Files\Altair\2021-edu\security\altair_lic.dat

Rahul_P1

The activation and troubleshooting steps and tips are all covered here - https://altairuniversity.com/altair-student-edition-licensing/ please follow the steps there exactly and in detail.

If the ID is wrong, please request for a new license with the correct address again here - https://studentedition.altair.com/