Error code: 9 Error code: 1 import template not found external reader not found

New Altair Community Member

Mar 1, 2020

Updated Oct 4, 2020 by przemyslaw.bolisega1

Hi pals,
I'm struggling with this problem:

Error code: 9
Error code: 1
import template not found
external reader not found

photos are attached below so you can see better what i mean. I'm trying to install educational version of HyperWorks pack 2019. It's seems to working at all but i don't know to trust it. I can import model and do some changes, I can add mesh and so on but i don't know if there would be any limitation in further actions. I plan to make some linear static simulations with mixed elements and I plan to optimize my design with Free-shape optimization. There were several issues like inability to import models or even open models, almost everything was gray but it seems that reinstall helped for this in some way. Please help me!

The things i tried is:
reinstalling with removing everything from PC
reinstalling to another partition

adding environmental variable

moving license file to correct folder

license file is not empty

turning off antivirus

I open through start appplications - desktop applications doesn't seems to create at all, there is only HyperView Player 2019 on desktop.

PC configuration:

AMD R9 280x

16GB RAM

x64 win 8.1

i5 4690k

so i think there would be everything fine

<?xml version="1.0" encoding="UTF-8"?>