Error code: 9 Error code: 1 import template not found external reader not found

przemyslaw.bolisega1
przemyslaw.bolisega1 New Altair Community Member
edited October 2020 in Community Q&A

Hi pals,
I'm struggling with this problem:

Error code: 9
Error code: 1
import template not found
external reader not found

 

photos are attached below so you can see better what i mean. I'm trying to install educational version of HyperWorks pack 2019. It's seems to working at all but i don't know to trust it. I can import model and do some changes, I can add mesh and so on but i don't know if there would be any limitation in further actions. I plan to make some linear static simulations with mixed elements and I plan to optimize my design with Free-shape optimization. There were several issues like inability to import models or even open models, almost everything was gray but it seems that reinstall helped for this in some way. Please help me!

The things i tried is:
reinstalling with removing everything from PC
reinstalling to another partition

adding environmental variable

moving license file to correct folder

license file is not empty

turning off antivirus

I open through start appplications - desktop applications doesn't seems to create at all, there is only HyperView Player 2019 on desktop.

 

PC configuration:

AMD R9 280x

16GB RAM

x64 win 8.1

i5 4690k

 

so i think there would be everything fine
 

 

<?xml version="1.0" encoding="UTF-8"?>altair3.JPG

<?xml version="1.0" encoding="UTF-8"?>altair2.JPG

<?xml version="1.0" encoding="UTF-8"?>altair.JPG

Tagged:

Answers

  • QuyNguyenDai
    QuyNguyenDai Altair Community Member
    edited March 2020

    Your installation is really weird. In general, the software will be installed in  C:\Program Files\Altair\2019\ ... yours is in C:\Altair\.... 

    My only advice: uninstall everything and try again.

     

  • przemyslaw.bolisega1
    przemyslaw.bolisega1 New Altair Community Member
    edited March 2020
    Altair Forum User said:

    Your installation is really weird. In general, the software will be installed in  C:\Program Files\Altair\2019\ ... yours is in C:\Altair\.... 

    My only advice: uninstall everything and try again.

     

    Is is really necessary to install it on C:\Program Files\Altair\2019\... ???

  • QuyNguyenDai
    QuyNguyenDai Altair Community Member
    edited March 2020
    Altair Forum User said:

    Is is really necessary to install it on C:\Program Files\Altair\2019\... ???

     

    I don't know, but I never modify this path. And more important, Hypermesh works very well on my PC :D/emoticons/default_biggrin.png' srcset='/emoticons/biggrin@2x.png 2x' title=':D' width='20' />

  • PrasannaK
    PrasannaK
    Altair Employee
    edited March 2020

    Hi,

     

    Kindly make sure after downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder. Crosscheck the name of the file; it  should be 'Altair_lic.dat' and not 'Altair_lic.dat.dat'.

     

    Also make sure the Ethernet id for which the software has been requested is correct. If not, then request for another license file for correct Ethernet id here:  https://studentedition.altair.com/ 

     

    Altair Forum User said:

    I can add mesh and so on but i don't know if there would be any limitation in further actions.

    The node limitation for OptiStruct is 100,000 nodes for Student Edition. You can more information here: https://altairuniversity.com/altair-student-edition-limitations/ 

     

    Thank you

  • przemyslaw.bolisega1
    przemyslaw.bolisega1 New Altair Community Member
    edited March 2020
    Altair Forum User said:

    Your installation is really weird. In general, the software will be installed in  C:\Program Files\Altair\2019\ ... yours is in C:\Altair\.... 

    My only advice: uninstall everything and try again.

     


    Done and nothing changed. I tried several combinations of installing, I mean skipping license file and so on.

     

    Altair Forum User said:

    Hi,

     

    Kindly make sure after downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder. Crosscheck the name of the file; it  should be 'Altair_lic.dat' and not 'Altair_lic.dat.dat'.

     

    Also make sure the Ethernet id for which the software has been requested is correct. If not, then request for another license file for correct Ethernet id here:  https://studentedition.altair.com/ 

     

    The node limitation for OptiStruct is 100,000 nodes for Student Edition. You can more information here: https://altairuniversity.com/altair-student-edition-limitations/ 

     

    Thank you

     

    name is altair_lic and format of file is .dat. Ethernet id is checked and is correctly applied in license

    Overall, nothing changed. Still have the same warnings/errors. Does somebody know what to type in field ,,Account:' in Altair Connect support request system? Totally have no idea, I tried almost everything and the field seems empty and don't want to accept my typings. It also saying no request Access.

  • QuyNguyenDai
    QuyNguyenDai Altair Community Member
    edited March 2020

    Do you check  'MD5SUM' all downloaded files?

  • przemyslaw.bolisega1
    przemyslaw.bolisega1 New Altair Community Member
    edited March 2020
    Altair Forum User said:

    Do you check  'MD5SUM' all downloaded files?

    I don't have any reference to compare my md5sum code. I have a student pack and i don't see there any option to show how should look md5sum code. Any ideas?

  • QuyNguyenDai
    QuyNguyenDai Altair Community Member
    edited March 2020

    Have a look at the following screenshot:

    <?xml version="1.0" encoding="UTF-8"?>altair_download_checksum.thumb.png.821e3e3af02819318528e0c4bb56a3b8.png

     

  • przemyslaw.bolisega1
    przemyslaw.bolisega1 New Altair Community Member
    edited March 2020
    Altair Forum User said:

    Have a look at the following screenshot:

    <?xml version="1.0" encoding="UTF-8"?>altair_download_checksum.thumb.png.821e3e3af02819318528e0c4bb56a3b8.png

     

     

    I have a student license so i have only a link to direct downloading.

  • QuyNguyenDai
    QuyNguyenDai Altair Community Member
    edited March 2020

    Sorry, I can't help more.

    Maybe ask ALTAIR's support?

     

  • QuentinL
    QuentinL New Altair Community Member
    edited April 2020

    Hello, 

     

    I have the same problems with my student version. When I open HyperWorks this message appears and it suddenly closes the app. I tried to download it several time but it's always the same.. Someone have an idea please? 

     

    Thanks for answering!

    <?xml version="1.0" encoding="UTF-8"?>Capture1.PNG

  • Jan Grasmannsdorf_20379
    Jan Grasmannsdorf_20379 New Altair Community Member
    edited April 2020

    Hello,

    this error occurs, when you have a 'full academic' or 'full commercial' license on your computer (e.g. from a previous installation or previous license from a university or company). The student edition will not show this error, when you have ONLY the Student Edition license. To check for your second license, you can do the following steps:

    1) Check for a local license file:

    Go to the 'Environment Variable Settings' of your installation and see, whether there is a variable 'ALTAIR_LICENSE_PATH' which hints to a local license. If so, please delete this environment variable or rename or delete the license file to which it hints.

    After that, Save the correct Student Edition 'altair_lic.dat' file  to the '../security folder of your Student Edition Installation.

    grafik.png.679b1dd17aeee2c4e65652aed81c5a5a.png

     

    2) Check for a 'Hosted HWU License':

    Maybe you still have a reference to an Altair Hosted License, which will be checked on startup of the Student Edition. Please go to:

    C:\Users\<yourusername>\AppData\Local\.altair_licensing\DEWLT455\ and check if there is a '*.cfg' file. If so, please delete this config file. This removes the 'Hosted HWU' License on your computer.

    Please note that the 'AppData' directory is a hidden directory - you have to activate Windows to show your hidden directories in your system settings first.

    After the deletion of the cfg file, please save the correct altair_lic.dat of your student edition to the ../security folder of your student edition.

     

    grafik.png.ebd11625148f48885d022175af33b781.png

     

    Best Regards

     Jan

     

  • przemyslaw.bolisega1
    przemyslaw.bolisega1 New Altair Community Member
    edited May 2020

    Do not work :(/emoticons/default_sad.png' srcset='/emoticons/sad@2x.png 2x' title=':(' width='20' /> I tried also by removing all data and also by reinstalling my whole system from new.

     

     

    Altair Forum User said:

    Hello,

    this error occurs, when you have a 'full academic' or 'full commercial' license on your computer (e.g. from a previous installation or previous license from a university or company). The student edition will not show this error, when you have ONLY the Student Edition license. To check for your second license, you can do the following steps:

    1) Check for a local license file:

    Go to the 'Environment Variable Settings' of your installation and see, whether there is a variable 'ALTAIR_LICENSE_PATH' which hints to a local license. If so, please delete this environment variable or rename or delete the license file to which it hints.

    After that, Save the correct Student Edition 'altair_lic.dat' file  to the '../security folder of your Student Edition Installation.

    <?xml version="1.0" encoding="UTF-8"?>grafik.png.679b1dd17aeee2c4e65652aed81c5a5a.png

     

    2) Check for a 'Hosted HWU License':

    Maybe you still have a reference to an Altair Hosted License, which will be checked on startup of the Student Edition. Please go to:

    C:\Users\<yourusername>\AppData\Local\.altair_licensing\DEWLT455\ and check if there is a '*.cfg' file. If so, please delete this config file. This removes the 'Hosted HWU' License on your computer.

    Please note that the 'AppData' directory is a hidden directory - you have to activate Windows to show your hidden directories in your system settings first.

    After the deletion of the cfg file, please save the correct altair_lic.dat of your student edition to the ../security folder of your student edition.

     

    <?xml version="1.0" encoding="UTF-8"?>grafik.png.ebd11625148f48885d022175af33b781.png

     

    Best Regards

     Jan

     

     

  • QuentinL
    QuentinL New Altair Community Member
    edited June 2020

    Do you have special characters in your username ?

    If that is the case, it is certainly due to that.

Categories