Hyperworks not working

Jonas Höper

Hello,

I'm using the HyperWorks Bundle (HyperWorks Student Edition 2022 edu), downloaded per the link sent in the email:
http://studentedition.altair.com/DownloadLanding.aspx?uid=163039&file=hw_edu_win64&cdn_token=8eeea393ef108aed610d99fd44dc22e82558ee43af6ab985ec

I reinstalled the program, deleted all Altair folder and updated Windows and all driver.

It's the same error as described in this post about the 2021 version:

https://community.altair.com/community?id=community_question&sys_id=9d5539e5db3534d0e8863978f49619e9

the error:

started via startmenu, no difference if opened as admin or not
HyperStudy 2022: doesn't open
HyperView Player 2022: works
HyperWorks 2022: error: "Hyperworks has encountered an error and must now exit." or crash after 10 seconds
HyperWorks CFD 2022: i closed it after 10 minuted of loading, or crashed afer 10 seconds
HyperWorks Desktop 2022: crashed after 2 seconds without error
Multiscale Designer 2022: works

started directly, without the shortcut, no difference if opened as admin or not
hst.exe: doesn't open
hvp.exe: works
runhwx.exe does open, but no options
hw.exe opens, warning: "Unsupported graphics card detected. ID=ATI Technologies Inc. AMD Radeon (TM) Vega 8 Graphics. This warning will only appear once..." , only has HyperView options
MultiscaleDesigner.exe: works

opening HyperWorksDesktop with HyperWorks: File --> New --> HyperWorksDesktop: hwx.exe Invoke Error hwx has been calles without the -plugin argument. The ribbon may be blank
after closing the error: Error Hyperworks has encountered an error and must now exit.

laptop specifications:

Laptop – HP ENVY x360 13-ag0004ng
CPU - AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx - 4 Cores
RAM - 8 GB
Model - AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx
processor speed - 2.00 GHz
cores - 4
Threads - 8
RAM - 8 GB
APU - AMD Radeon(TM) Vega 8 Graphics - primary/integrated
VRAM - 1024 MB - DDR4 1200 MHz
graphics - AMD Radeon(TM) Vega 8 Graphics
graphics card manufacturer - Powered by AMD
usable memory size - 1024 MB
core clock - 1101 MHz
storage type - DDR4
memory clock speed - 1200 MHz
memory bit rate - 2.40 Gbps
total memory bandwith - 38 GByte/s
BIOS-part number - 113-RAVEN-112
BIOS-version - 016.002.000.009
BIOS-date - 2018/10/11 07:36
equipment-ID - 15DD
revisions-ID - C4
provider-ID - 1002
subsystem-ID - 8496
subsystem-provider-ID - 103C
bustype - PCI
current bus settings - PCI
VRAM - 1024 MB - DDR4 1200 MHz
driverversion - 22.20.29.04-221025a-385333C-AMD-Software-Adrenalin-Edition
AMD Windows-driverversion - 31.0.12029.4013
Direct3D-API-Version - 12.1
Vulkan™ API Version - 1.3.217
OpenCL™ API Version - 2.0
OpenGL® API Version - 4.6
Direct3D® Driver Version - 9.14.10.01523
Vulkan™ Driver Version - 2.0.233
OpenCL® Driver Version - 31.0.12029.4013
OpenGL® Driver Version - 22.10.220823_1f70af4
2D-driverversion - 8.1.1.1634
2D-Treiberpfad - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000
UI-Version - 2022.1025.1152.1936
AMD Audio-Treiberversion - 10.0.1.24
Treiberanbieter - Advanced Micro Devices, Inc.
Windows Edition - Windows 10 Core (64 bit)
Windows-Version - 22H2

Any help is appreciated.

Best regards,

Jonas

Payal Pawar_20288

Hi

It is possible that the executable/s was corrupted on download and hence you will need to completely uninstall the software and re-download the executable. It is important to first try deleting the downloaded file and downloading it again.

If you still face issues, to make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum):

1. Double click / run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)
2. Select the executable by clicking on the browse button or drag and drop the file into the window
3. After running the MD5 checksum on your computer, kindly see if your MD5 checksum value matches the correct value.

Jonas Höper

Hi

I already uninstalled everything with a new download and nothing changed.

I don't know the correct value to match to but i downloaded the executable again and the md5 checksum is the same as the executable i installed.

File: edu2022_win64.exe
File size: 3,64 GB (3.908.865.432 bytes)
MD5 checksum: CFBAE69055C2710CF0DD66F23EC21CAB
SHA1 checksum: 0280BA47C193D012EE915BB8DBC52E67AFAA51B0
Date/Time: 14.11.2022 09:11:19

 

File: edu2022_win64(1).exe
File size: 3,64 GB (3.908.865.432 bytes)
MD5 checksum: CFBAE69055C2710CF0DD66F23EC21CAB
SHA1 checksum: 0280BA47C193D012EE915BB8DBC52E67AFAA51B0
Date/Time: 14.11.2022 09:08:51

Payal Pawar_20288

Jonas Höper said:

Hi

I already uninstalled everything with a new download and nothing changed.

I don't know the correct value to match to but i downloaded the executable again and the md5 checksum is the same as the executable i installed.

File: edu2022_win64.exe
File size: 3,64 GB (3.908.865.432 bytes)
MD5 checksum: CFBAE69055C2710CF0DD66F23EC21CAB
SHA1 checksum: 0280BA47C193D012EE915BB8DBC52E67AFAA51B0
Date/Time: 14.11.2022 09:11:19

 

File: edu2022_win64(1).exe
File size: 3,64 GB (3.908.865.432 bytes)
MD5 checksum: CFBAE69055C2710CF0DD66F23EC21CAB
SHA1 checksum: 0280BA47C193D012EE915BB8DBC52E67AFAA51B0
Date/Time: 14.11.2022 09:08:51

Hi

The MD5 checksum value seems correct. I also downloaded HyperWorks 2022 (working perfectly fine on my computer) and got the same MD5 checksum value as yours.

Please try to follow these steps while installing the software - https://altairuniversity.com/altair-student-edition-licensing/  

 

Jonas Höper

I followed these steps before and it did not make a difference. Today i reinstalled Windows and deleted all HP bloatware after the install. It seems like something was wrong with my Windows installation because Hyperworks now functions without any problems. Nevertheless thank you for your time.

Payal Pawar_20288

Jonas Höper said:

I followed these steps before and it did not make a difference. Today i reinstalled Windows and deleted all HP bloatware after the install. It seems like something was wrong with my Windows installation because Hyperworks now functions without any problems. Nevertheless thank you for your time.

Thanks for the update.