I am facing a error after installation error 9 is coming can you please help me? i have checked everything wifi lan address and unhide extensions option

Rishabh Arora
Rishabh Arora Altair Community Member
edited April 2021 in Community Q&A

 i have checked everything wifi lan address and unhide extensions option I am attaching photos please help meimageimage

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Answers

  • Adriano Koga_20259
    Adriano Koga_20259 New Altair Community Member
    edited April 2021

    Can you show where did you put the license file?

     

    Do you have any Environment Variable in your machine?

  • Rishabh Arora
    Rishabh Arora Altair Community Member
    edited April 2021

    My license file is on desktop i have attached photo showing environment variable

     

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited April 2021

    Do you get a license error with all Altair tools? please try the below

    Activate by placing in security folder:

    Place the license file into the Altair_installation_directory/security folder. The programs automatically look here and as long as its named correctly then you will be all set.

    image

    Default location of the Altair Security Folder shown above.

  • Nikolaus Wischmann
    Nikolaus Wischmann New Altair Community Member
    edited April 2021
    Rahul Ponginan_22560 said:

    Do you get a license error with all Altair tools? please try the below

    Activate by placing in security folder:

    Place the license file into the Altair_installation_directory/security folder. The programs automatically look here and as long as its named correctly then you will be all set.

    image

    Default location of the Altair Security Folder shown above.

    I have the exact same error! Also set the correct environmental variables, checked the ethernet ID number and moved the file into the security folder (adjusted the environmental variables and also tried when they are deleted)...still error 9 - do you know something else I could try or is my license file maybe incorrect?

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited April 2021
    Nikolaus Wischmann said:

    I have the exact same error! Also set the correct environmental variables, checked the ethernet ID number and moved the file into the security folder (adjusted the environmental variables and also tried when they are deleted)...still error 9 - do you know something else I could try or is my license file maybe incorrect?

    Nikolaus,

    If the file is placed in security folder or if the variable is set correctly and you still see the error, this would mean your ethernet ID used to request the license is not correct,

    you should request for another license file with the correct ethernet ID

    a sure-fire way is to use the physical address under Wireless Adapter LAN Wifi in the output of “ipconfig/all” at the command prompt

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