HyperWorks 2022 (Student Bundle) crashes on MacBook M1 running Win11 (ARM)

Thanos Tourtouras
Thanos Tourtouras Altair Community Member
edited December 2022 in Community Q&A

Hello,

I have successfully registered, installed and licensed the Student Edition of latest HyperWorks Bundle, as instructed by my tutor, in my post-graduate program in University of Western Macedonia. I am using an Apple MacBook Air, with the Apple Silicon M1 processor, running Mac OS X Ventura. I have installed the latest Parallels Desktop and went ahead with the Windows 11 Home (ARM) installation as per the default settings of Parallels Desktop.

HyperWorks installed fine, licenced with no issues, and launches fine on the virtual machine. However, there are certain sequences of basic user input that crash the application with a "Segmentation Error" fault.

I have tried upping the virtualization memory to 6GB, to no avail. I also tried various Windows 11 ARM compatibility settings with no luck, as well.

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Answers

  • PaulAltair
    PaulAltair
    Altair Employee
    edited December 2022

    That's not normal, The only thing I can suggest is deleting the settings files (sticky link on right) You will likely get more help if you ask in the Altair University forum, that is specifically for issues with the student edition

    Altair University Community Forum

  • Jagan Adithya Elango
    Jagan Adithya Elango Altair Community Member
    edited December 2022

    Please make sure your directory, case, problem and model names doesn't contain special characters or spaces before pressing run. Based on my experience its mostly because of those. Good Luck.

  • Thanos Tourtouras
    Thanos Tourtouras Altair Community Member
    edited December 2022

    Please make sure your directory, case, problem and model names doesn't contain special characters or spaces before pressing run. Based on my experience its mostly because of those. Good Luck.

    Yeah, that's the very first thing I thought of as well, however this also happens without even having saved the project, so I guess no pathnames are used at all...

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited December 2022
  • Thanos Tourtouras
    Thanos Tourtouras Altair Community Member
    edited December 2022

    Thanx for chiming in, Payal!

    I have already tried cleaning up the settings files, I even reinstalled the whole Windows 11 VM. No luck. I am now in the process of setting up a new VM, with Windows 10 x86 (64bit) as the guest OS, so I won't be getting any x86-ARM translation in the guest system.

    The article you are referring to seems to be the exact same problem as I am facing, however the outcome of the conversation doesn't seem too good; they conclude that it's some kind of a software/GPU issue, which in my case wouldn't help at all, since I'm on the most recent hardware/software available, apart from the fact that I'm on a too recent -maybe- CPU architecture. However, I would expect your engineers to have a look at this, since MacBooks are a classic choice for students, and using Parallels to run Windows programs is currently the ONLY way to do it, since Bootcamp is no more on Apple Silicon CPUs.

  • PaulAltair
    PaulAltair
    Altair Employee
    edited December 2022

    Yeah, that's the very first thing I thought of as well, however this also happens without even having saved the project, so I guess no pathnames are used at all...

    Not necessarily, HW is writing log files (command.tcl) to your 'Start In' directory (user documents folder) by default, even if you haven't been 'saving' anything yet

  • PaulAltair
    PaulAltair
    Altair Employee
    edited December 2022

    Thanx for chiming in, Payal!

    I have already tried cleaning up the settings files, I even reinstalled the whole Windows 11 VM. No luck. I am now in the process of setting up a new VM, with Windows 10 x86 (64bit) as the guest OS, so I won't be getting any x86-ARM translation in the guest system.

    The article you are referring to seems to be the exact same problem as I am facing, however the outcome of the conversation doesn't seem too good; they conclude that it's some kind of a software/GPU issue, which in my case wouldn't help at all, since I'm on the most recent hardware/software available, apart from the fact that I'm on a too recent -maybe- CPU architecture. However, I would expect your engineers to have a look at this, since MacBooks are a classic choice for students, and using Parallels to run Windows programs is currently the ONLY way to do it, since Bootcamp is no more on Apple Silicon CPUs.

    As in that post, HW is fairly demanding of hardware/graphics even on native PC hardware, it also isn't officially supported under Win11, and there is another ongoing thread here where a user is unable to even install under Parallels/Win11.

    I would really recommend installing on a PC if you can access one (running Windows or Linux) and with supported graphics hardware.

    I know macs are popular/classic choices for students but they just aren't used in Engineering industry very much (I know they are the default choice in a number of other industries!), HW did have a few versions a for a few years where Mac support was added, but it had very low takeup and support was dropped again. 

  • Thanos Tourtouras
    Thanos Tourtouras Altair Community Member
    edited December 2022

    I installed the same education version of HyperWorks on my older Intel Mac, running Parallels 11 and Windows 7. Surprisingly, HyperWorks runs fine, no crashes, albeit a bit slowly. So I guess the culprit is not the Parallels Virtualisation, ARM64-to-x64 translation provided by Windows 11 themselves seems more probable.

    Unfortunately, I cannot install a x64 version of Windows on this ARM system (Parallels only works when Host and Guest OSes are on the same architecture), neither can I install the ARM version of Windows 11 through Bootcamp to further debug the issue.

    Is there an educational version of HyperWorks for LINUX available? Ubuntu, Fedora, Debian and Kali have ARM versions available for me to install and test.

  • Thanos Tourtouras
    Thanos Tourtouras Altair Community Member
    edited December 2022

    As in that post, HW is fairly demanding of hardware/graphics even on native PC hardware, it also isn't officially supported under Win11, and there is another ongoing thread here where a user is unable to even install under Parallels/Win11.

    I would really recommend installing on a PC if you can access one (running Windows or Linux) and with supported graphics hardware.

    I know macs are popular/classic choices for students but they just aren't used in Engineering industry very much (I know they are the default choice in a number of other industries!), HW did have a few versions a for a few years where Mac support was added, but it had very low takeup and support was dropped again. 

    Any chance you could point me to that other thread? Maybe we could help each other out...