Hypermesh Error Code 9

Phuwamest Sonsiri
Phuwamest Sonsiri New Altair Community Member
edited February 2022 in Community Q&A

License Log 

[02/14/22 15:24:56] Failed to activate

[02/14/22 15:25:01] Releasing features...

[02/14/22 15:25:01] Invalid state for releasing

[02/14/22 15:25:01] Failed to release

[02/14/22 15:25:01] Trying activate features...

[02/14/22 15:25:01] Trying to activate...

[02/14/22 15:25:01] Deactivating features...

[02/14/22 15:25:01] Activating...

[02/14/22 15:25:01] Activating required features

[02/14/22 15:25:01] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAP, HyperWorks, HWHyperMesh

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperMesh

Error Code: 9

Error Description:

[LOCAL] D:\Downloads New\Hyperwork Licence Adapter WiFi\altair_lic.dat - (Err: 9) Feature not found

 

License Path: D:/Downloads New/Hyperwork Licence Adapter WiFi/altair_lic.dat;C:/Program Files/Altair/2021-edu/hwdesktop/../security/altair_lic.dat;D:\Downloads New\Hyperwork Licence Adapter WiFi\altair_lic.dat

 

[02/14/22 15:25:01] Failed to activate

 

And I have used all ETHERNET on my computer, but it's not working.
(Use Ethernet  for request license, I use 3 licenses)
image

First I think which ETHERNET can use so I use the command getmac/v to find a shorter list of hardware information.
imageThe host ID is the same as before. And it not working the same.

I have followed all steps "To set an environment variable in setting" and "placing license file in the security folder".
Not working again.

 

I don't know which one is the problem.

How can I solve this problem?

Help me, please.

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