couldnt get reset password

shaunak trivedi
shaunak trivedi New Altair Community Member
edited October 2020 in Community Q&A

i have been approved my mail id for student version but i dont know the username and password and i am unable to recover it.

Tagged:

Answers

  • Koushik Chandrashekhar_21806
    Koushik Chandrashekhar_21806
    Altair Employee
    edited September 2020

    Hi Shaunak,

     

    If you are talking about Inspire license set up, kindly read the following instructions till the end. 

     

    Note: Username and Password are not required. Leave them blank. 

     

    There are many ways to activate the software, the password is only if you have a portal account.

    You can just browse to the license file in the license set up window > and click activate.

     

    Inspire.jpg

     

    You can also place the license file in the security folder to activate it,

     

    abc.jpg

     

    If you have already done the above and still face the error, Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

    You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

    When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =    

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

     

    xyz.png

     

    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

    That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID here https://studentedition.altair.com/

Categories